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 Privacy Policy

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Effective Date: 05/01/2025

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At CarehomeActivities, your privacy is a priority. This Privacy Policy outlines how we collect, use, and protect any information you provide when engaging with our services. By using our website or services, you agree to the terms outlined below.

This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ensuring that your personal information is handled responsibly and transparently.

 

Interpretation and Definitions

Interpretation

Words with the initial letter capitalized have specific meanings defined below. These definitions apply regardless of singular or plural usage.

Definitions

  • Account: A unique profile created to access our services.

  • Affiliate: An entity under common control or ownership with the Company.

  • Cookies: Small files placed on your device to collect information about browsing activities.

  • Device: Any tool capable of accessing the service, such as a computer, phone, or tablet.

  • Personal Data: Information that identifies an individual.

  • Service: The website and related services provided by Carehome Activities.

  • Service Provider: A third party processing data on our behalf to provide or improve the service.

  • Third-party Social Media Service: Platforms such as Facebook or Instagram used to log in or interact with our services.

  • Usage Data: Data collected automatically through the use of our services.

  • Website: The Carehome Activities website accessible at https://www.carehomeactivities.co.uk.

  • You: The individual or organization accessing or using our services.

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1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, contact details, and any relevant information provided during bookings or inquiries.

  • Service Information: Details about the sessions you book, including location, participant preferences, and any special requirements.

  • Billing Information: Information required to issue invoices, such as billing address and payment details.

  • We may collect publicly available information through online research, including search engines such as Google, to support our business development, market research, and service improvement.  

2. How We Use Your Information

We process your personal information under the following lawful bases, as outlined in the UK GDPR:

  • Contractual Obligations: To provide and customize activity sessions as per your booking.

  • Legitimate Interests: To improve our services and understand customer preferences.

  • Legal Obligations: To comply with financial and record-keeping requirements.

Specifically, we use your information to:

  • Provide and tailor activity sessions to meet individual and group needs.

  • Communicate with you about bookings, schedules, and service updates.

  • Issue accurate invoices for our services.

  • Improve our services and website based on user feedback and analytics data.


​Use of Publicly Collected Data for Marketing:

We may collect publicly available data from online sources to inform and promote our services as per clause 1. This data may be used to send promotional communications that we believe are relevant and beneficial. We process publicly collected data based on our legitimate interest in marketing and business development. You have the right to opt out of receiving such communications at any time by following the unsubscribe link in our emails or by contacting us at juan@carehomeactivities.co.uk
 

3. Google Analytics

We use Google Analytics to collect and analyze website usage data. This helps us understand user behavior, improve website functionality, and enhance your overall experience. Google Analytics may use cookies to gather this data. For more information, review the Google Analytics Privacy Policy. You can opt out of Google Analytics tracking through tools like the Google Analytics Opt-out Browser Add-on.

4. Data from Third-Party Social Media Services
If you log in or interact with us through platforms like Facebook or Instagram, we may collect data linked to your account, such as your name, email address, and activities.

5.Links to Third-Party Websites

Our website may contain links to external sites. We are not responsible for the content or privacy practices of those sites.
6.Children's Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect data from minors.

7. Payment Processing

CarehomeActivities does not directly access or store your credit or debit card details. Payments for our services are processed securely through third-party vendors, each with their own privacy and security policies. By making a payment, you agree to the terms of these vendors:

8. Information Sharing

We do not sell, trade, or share your personal information with third parties unless required to:

  • Comply with legal obligations.

  • Protect the rights and safety of CarehomeActivities, our clients, or others.
    We may only share data with:

  • Trusted third-party service providers who assist us in operating our business.

9. Data Security

  • We take appropriate measures to safeguard your information against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

  • Data collected online as per clause 1, is securely stored in our company's Google Drive space and is not shared with unauthorized third parties. We ensure compliance with relevant data protection regulations and take appropriate security measures to protect this information.

10. Your Rights Under UK GDPR

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete information.

  • Erasure: Request the deletion of your personal data, subject to legal and operational requirements.

  • Restriction: Request that we limit how we process your data in certain circumstances.

  • Data Portability: Request transfer of your data to another service provider.

  • Objection: Object to the processing of your data based on legitimate interests or for direct marketing.

  • Withdraw Consent: Where consent is the lawful basis, you may withdraw it at any time.

To exercise these rights, please contact us using the details provided in Section 14.

11. Cookies and Website Usage

Our website uses cookies to enhance user experience, analyze website traffic, and support tools like Google Analytics. You can disable cookies in your browser settings, but this may affect website functionality.

12. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Please review it regularly to stay informed about how we protect your privacy.

14. Contact Us

If you have any questions, concerns, wish to exercise your rights or if you believe we have collected personal data about you and wish to request its removal, please contact us at:

Additionally, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have violated your rights under the UK GDPR. For more information, visit the ICO website: https://ico.org.uk/.

 

Thank you for trusting CarehomeActivities to bring joy, health, and connection to your community!

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